Shipping policy
1. Shipping Methods & Carriers
We offer two delivery options at checkout:
- Standard (Ground Service)
- Express Service
All shipping rates are calculated automatically at checkout based on the destination, weight, and dimensions of your order. These rates reflect real-time carrier pricing and ensure a fair and accurate cost for every customer.
2. Order Processing Times
Orders are typically processed within 1 to 2 business days, excluding weekends and holidays.
Please note that some items may be stored at different warehouse locations. If your order contains multiple products from various locations, additional processing time may be required to consolidate the shipment.
- Orders placed before 2:00 PM (EST) are generally processed the same business day.
- Orders placed after 2:00 PM (EST) begin processing the next business day.
- Shipping does not always occur the same day the order is placed — each order is handled case by case, depending on availability.
Once your order has shipped, a confirmation email with tracking information will be sent to you.
3. Delivery Times & Shipping Fees
Canada
We ship across Canada. Shipping fees are calculated at checkout based on your delivery address, package weight, and dimensions. No handling surcharges are added.
United States
We offer both standard and express shipping to the U.S. with fixed rates:
- Standard (4 to 8 business days): $20 USD
- Express (2 to 3 business days): $40 USD
Please note that customs duties and import taxes, if applicable, are the responsibility of the customer upon delivery.
4. In-Store Pickup
In-store pickup is available at the following location: 347 Chem. de la Grande-Côte, Boisbriand, QC J7G 1B2. You will receive a notification once your order is ready. Note that some items may not be available for pickup depending on their storage location.
5. Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete. It is the customer's responsibility to provide an accurate and complete delivery address. A $15 fee applies for correcting inaccurate addresses.
6. Lost or Damaged Packages
We take pride in preparing and securing every order. Once a parcel has been handed off to the carrier, responsibility for its transit and final delivery lies with them.
For added peace of mind, we offer optional Shipping Protection at checkout. This service covers any lost, stolen, or damaged packages and provides you with access to a fast and secure claims process.
We strongly recommend keeping this protection. Should you choose to remove it, please be aware that any delivery issues will be your sole responsibility, and we will not be able to offer support or compensation.