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FAQ

Payment

What payment methods do you accept?

We accept payments by MasterCard, Visa, Shop Pay, Apple Pay, Google Pay and Afterpay. Please note that all payments are marked as "pending" until we capture the payment, which only happens once your order has been shipped or is ready for pick-up. If your order is canceled, your payment will not be processed on our end. In other words, payments are not automatically accepted at checkout and are only finalized when your order is shipped or ready for collection.

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks.

How do I use Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details and returning customers log in to make their purchase.

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ.

SavedBy Package Protection

What is SavedBy Package Protection?

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

How much does it cost?

SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

Do I need SavedBy?

You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.

How do I use my SavedBy Protection?

If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies

How long do I have to wait until I can receive a new package?

SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

Will SavedBy reach out to me directly?

SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it!

If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages.

Ordering and delivery

What country do you ship to?

In Canada and in the United-States. For more details, please refer to the shipping policy.

How much is shipping?

Shipping costs vary depending on your location and the shipping method you choose.

  • For Quebec, standard shipping (1 to 5 business days) is $15, and express shipping (1 to 2 business days) is $20.
  • For Ontario, standard shipping is $18, and express shipping is $25.
  • For other provinces in Canada, standard shipping is $25, and express shipping is $40.
  • For shipping to the United States, standard shipping (4 to 8 business days) is $20 USD, and express shipping (2 to 3 business days) is $40 USD.
Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. For more details, please refer to the shipping policy.

*Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

Returns

Can I return or exchange an item?

Please note that by default, we do not accept returns or exchanges, as all sales are considered final. However, we understand that exceptional circumstances may arise. In the event that a return is accepted, please be aware that the shipping fees for the return will be the responsibility of the customer. For further details, we recommend referring to our refund policy.

Others

Who determines the selling prices on the website?

The selling prices on our website are determined based on the current market prices for the shoes we offer.

Are the items sold authentic?

Yes, we guarantee that all the products we sell are 100% authentic. We have authentication processes in place to ensure the authenticity of every item we receive and offer for sale.

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