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FAQ

Payment

Icon for coinWhat payment methods do you accept?

We accept payments by MasterCard, Visa, Shop Pay, Apple Pay, Google Pay and Afterpay.

Icon for reviewWhat is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks.

Icon for questionHow do I use Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details and returning customers log in to make their purchase.

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Icon for mobile_paymentHow does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Icon for verifiedWhere can I find common questions about payments?

Check out the Afterpay Payments FAQ.

Ordering and delivery

Icon for questionWhat country do you ship to?

In Canada. For more details, please refer to the shipping policy.

Icon for coinHow much is shipping?

Orders under $100 incur an $8 shipping fee, while those over $100 qualify for free shipping.

Icon for notificationWhy has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. For more details, please refer to the shipping policy.

*Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

Returns

Icon for truckCan I return or exchange an item?

Please note that by default, we do not accept returns or exchanges, as all sales are considered final. However, we understand that exceptional circumstances may arise. In the event that a return is accepted, please be aware that the shipping fees for the return will be the responsibility of the customer. For further details, we recommend referring to our refund policy. refund policy.

Others

Icon for calculatorWhat's my shoe size?

To help you find the perfect fit, we recommend referring to our size chart for shoes (the size chart on the shoe page). It provides accurate measurements to ensure you get the right size. If you have any doubts or questions, please don't hesitate to contact us!

Icon for coinWho determines the selling prices on the website?

The selling prices on our website are determined based on the current market prices for the shoes we offer.

Icon for shopping_bagWhat can you do if I want to buy a shoe that is no longer in stock on your site?

If you are looking for a shoe that is no longer available on our site, you can order it as a "Pre order".

Icon for verifiedAre the items sold by Step in Style authentic?

Yes, we guarantee that all the products we sell are 100% authentic. We have authentication processes in place to ensure the authenticity of every item we receive and offer for sale.

Icon for secureThere are many shoe sellers out there, and it's important to be sure of their reliability and trustworthiness when it comes to transactions. How can I be sure that my transaction is safe and secure?

We deeply value your trust and prioritize maintaining our strong reputation. Ensuring utmost customer satisfaction is our top priority, and we strive to meet and exceed your expectations. To offer you further assurance, we invite you to visit our Instagram page and explore the "References and Legit Check" section. There, you can find reviews from our valued customers whose satisfaction serves as a testament to our commitment to excellence.

© 2024 Boutique Step in Style, Powered by Step in Style

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