We do NOT ship with CP.

AfterPay is here! Shop now, pay later in 4 easy installments.

FAQ

Payment

Icon for coinWhat payment methods do you accept?

We accept payments by MasterCard, Visa, Shop Pay, Apple Pay, Google Pay and Afterpay. Please note that all payments are marked as "pending" until we capture the payment, which only happens once your order has been shipped or is ready for pick-up. If your order is canceled, your payment will not be processed on our end. In other words, payments are not automatically accepted at checkout and are only finalized when your order is shipped or ready for collection.

Icon for reviewWhat is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks.

Icon for questionHow do I use Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details and returning customers log in to make their purchase.

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Icon for mobile_paymentHow does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Icon for verifiedWhere can I find common questions about payments?

Check out the Afterpay Payments FAQ.

Guide Package Protection

Icon for questionWhat is Guide Package Protection?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

Icon for secureHow do I file a claim with Guide Package Protection?

If you’ve purchased package protection and need to make a claim, head here to File a Claim

Icon for mobile_paymentHow do I buy Guide Package Protection?

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

Icon for verifiedWhat am I covered for?

Guide Package Protection covers lost, damaged, stolen packages.

Icon for coinHow much does Package Protection cost?

The cost of Guide Package Protection depends on the total value of your order.

Icon for questionHow long before my delivery is classified as lost?

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

Icon for delivery_box_1What happens if my parcel is stolen / if it says delivered but I haven’t received it?

File a claim as normal here and Guide will go ahead and process your claim.

Icon for reviewHow do I get a refund for Guide Package Protection?

If your order is in transit, we are unable to refund Guide Package protection.

Icon for notificationHow long do I have to file a claim?

30 – 45 days depending on the claim type. This is from the date you placed your order.

Ordering and delivery

Icon for questionWhat country do you ship to?

In Canada and in the United-States. For more details, please refer to the shipping policy.

Icon for coinHow much is shipping?

Shipping costs vary depending on your location and the shipping method you choose.

  • For Quebec, standard shipping (1 to 5 business days) is $15, and express shipping (1 to 2 business days) is $20.
  • For Ontario, standard shipping is $18, and express shipping is $25.
  • For other provinces in Canada, standard shipping is $25, and express shipping is $40.
  • For shipping to the United States, standard shipping (4 to 8 business days) is $20 USD, and express shipping (2 to 3 business days) is $40 USD.
Icon for notificationWhy has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. For more details, please refer to the shipping policy.

*Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

Returns

Icon for truckCan I return or exchange an item?

Please note that by default, we do not accept returns or exchanges, as all sales are considered final. However, we understand that exceptional circumstances may arise. In the event that a return is accepted, please be aware that the shipping fees for the return will be the responsibility of the customer. For further details, we recommend referring to our refund policy.

Others

Icon for calculatorWhat's my shoe size?

To help you find the perfect fit, we recommend referring to our size chart for shoes (the size chart on the shoe page). It provides accurate measurements to ensure you get the right size. If you have any doubts or questions, please don't hesitate to contact us!

Icon for coinWho determines the selling prices on the website?

The selling prices on our website are determined based on the current market prices for the shoes we offer.

Icon for verifiedAre the items sold authentic?

Yes, we guarantee that all the products we sell are 100% authentic. We have authentication processes in place to ensure the authenticity of every item we receive and offer for sale.

Login

Forgot your password?

Don't have an account yet?
Create account